Tier Credit
A status-measurement unit. It should not be treated as redeemable cash unless the programme expressly says it is.
Glossary
A loyalty glossary.
In plain English.
Programme vocabulary is useful only when it leads back to the actual terms.
Reward point
A programme-defined balance that may have redemption options, minimums, conversion rates and expiry rules.
Cashback
A label for a reward whose actual calculation base, deductions, cap and form must be read in the source terms.
Rakeback
A programme-specific return linked to a fee, margin or eligible activity. The name alone does not establish one universal formula.
Net loss
A defined calculation for a stated period. The operator’s terms determine which transactions and rewards are included.
Theoretical loss
A modelled measure rather than the actual outcome of a particular session. It can be used by a programme when defining rewards.
VIP host
A personal-service contact where that service is offered. Hosting is not an exemption from account checks or promotion conditions.
Comp
A benefit such as free play, dining or accommodation, usable under the participating property’s rules.
Qualification period
The period over which activity is assessed for a tier or a benefit. It may differ from the period when the benefit can be used.
Retention
The conditions for keeping a status, including any reassessment, activity or period requirements.
Wagering requirement
A rule describing qualifying activity attached to a promotional balance. It does not predict the financial result of that activity.
Status match
A programme-specific offer to recognise another status under defined conditions. No universal entitlement is implied.